Help Center

Have a question? Volvo Car Financial Services has the answer.

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November 20: Beginning at 11:00pm ET, we will perform planned maintenance so that we can continue improving your experience. During this time, some website features will be unavailable. Please accept our apologies for the inconvenience and check later for updates.

Categories

Popular Questions

  • Property Tax

    I am being billed for property tax in a county in which I do not live. How can this be corrected?

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  • Insurance

    What insurance coverage amounts are required for my leased vehicle?

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  • Registration and Law Enforcement

    I received a parking ticket and paid for it. Now I received a bill from your company. How do I get my money refunded?

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  • Payoff

    Where should I mail my retail installment contract payoff check?

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Contact Us

Secure Messaging

You can communicate with us through your online account. Login required.
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Phone

Monday-Friday from 8am to 6pm ET
Call: 1.866.499.6793

Mail

Feel free to send us a letter with any questions or comments you may have.
Learn more

Contact Us

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Secure Messaging

You can communicate with us through your online account. Simply click the button below to ask us a question or upload any attachments. We will respond to your inquiries within one (1) to two (2) business days.

 

 

Send message
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Phone

Our U.S. based Customer Care Representatives can help you Monday - Friday from 8 am to 6 pm ET. If you need to call us after hours, our automated system will be able to assist you.


1-866-499-6793
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Mail

Feel free to send us a letter with any questions or comments you may have. Reference your contact information, and your VIN or account number to help us get your answers faster.

General Inquiries

(do not mail checks or payments, for general correspondence only):

1-866-499-6793

Volvo Car Financial Services
PO Box 91300
Mobile, AL 36691-1300
Fax: 314-702-4499

Mail Your Payment

If Financing (Retail account):
Volvo Car Financial Services
P.O. Box 70899
Charlotte, NC 28272-0899

If Leasing (Lease account):
Volvo Car Financial Services
P.O. Box 71102
Charlotte, NC 28272-1102

Title & Registration

If Financing (Retail account):
Volvo Car Financial Services
PO Box 91300
Mobile, AL 36691-1300

If Leasing (Lease account): 
VCFS Auto Leasing Company
PO Box 91300
Mobile, AL 36691-1300